Terms of Service

These terms apply to the laundry and dry-cleaning services provided by The Wash & Spa, M/s. Janani Enterprises, from our stores in Bangalore.

They are the same terms printed on the invoice you receive with your order, and they govern it.

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Garment care and condition

  • All garments, linen and fabrics are handled with the greatest care. Owing to the condition of an article, or to defects in its material that are not apparent or visible, there is a possibility of discolouring or shrinkage. Such garments are accepted for cleaning at the owner's risk, and the company will not accept any responsibility for it.
  • The company will use reasonable efforts to ensure that washing, drying and folding services are maintained at a high level of quality.
  • The company accepts no liability for special-care and delicate items that require special attention to be cleaned.
  • The company accepts no liability for items with loose colour, especially where the colour of one part of the garment gets on another part.
  • The company reserves the right to refuse to clean any garment.

Personal items and fittings

  • The company is not responsible for loss of, or damage to, any personal or non-cleanable items left in an article, such as money, jewellery or anything else.
  • The company is not responsible for any ornaments or jewellery fittings on a garment.

At delivery

  • Please count your articles at the time of delivery and tell the delivery person at once if any article is missing. The company will not be responsible for any such claim after delivery has been accepted.
  • Please examine your articles for damage at the time of delivery and report it then. The company will not be responsible for any claim made afterwards.

Damage or loss

In case of any loss or damage, the company can reimburse up to a maximum of ten (10) times its processing (laundry) cost. Compensation is provided in the form of services. No cash is given to the customer.

Delays and unforeseen events

  • For any loss, damage or delay due to force majeure conditions, the company is not liable for any compensation or reduction in charges.
  • The company accepts no liability for any loss of or damage to articles arising from fire, burglary or similar unforeseen causes beyond its conduct.
  • Some processes or items may require additional time to process. No deduction from the billed amount, and no claim, can be made in respect of delays.

Designer wear

The tariff for designer wear is decided case by case, depending on the complexity of the garment. It is communicated to the customer after the garment has been examined by the expert at the processing centre.

Jurisdiction

These terms are subject to the jurisdiction of the courts at Bangalore.

Attributions

The Bangalore pincode table this website uses to place a store on the map comes from the All India Pincode Directory published by the Department of Posts, Ministry of Communications, Government of India, through data.gov.in, under the Government Open Data Licence - India (GODL-India).

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